Cancellation policy

At NEWT, we understand that sometimes you may need to cancel your order. We strive to provide a seamless shopping experience and offer a straightforward cancellation policy to accommodate your needs.

Order Cancellation:

If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that cancellations are subject to certain conditions.

Cancellation Eligibility:

In order to be eligible for a cancellation, your order must meet the following criteria:

• The order has not been shipped or is not in the process of being shipped.
• The order has not been customized or personalized.
• The order does not contain perishable goods, hazardous materials, or flammable liquids.

Cancellation Process:

To cancel your order, please contact our customer support team at ecom@evergesmart.com. Please provide your order details, including the order number and the reason for cancellation. Our team will review your request and guide you through the cancellation process.

Refund:

If your cancellation request is approved, we will initiate the refund process. The refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Exceptions:

There are certain situations where cancellations may not be possible or may be subject to additional conditions. These include:

• Customized or personalized orders that have already been processed.
• Orders containing perishable goods, hazardous materials, or flammable liquids.
• Orders that have already been shipped or are in the process of being shipped.

Contact Us:

If you have any questions or concerns regarding our cancellation policy, please feel free to contact our customer support team at ecom@evergesmart.com. We are here to assist you and ensure your satisfaction with your shopping experience at NEWT.